Terms And Conditions

Identity & Contact

Website: https://inmotion-store.com (“Inmotion Store EU”, the “Website”)

Operator / Seller: TECOWHEEL SASU, RCS Paris, SIREN 882 722 150 – intracommunity VAT FR17882722150 – Share capital of 1000€

Registered office: 200 rue de la Croix Nivert, 75015 Paris, France

Email: contact@inmotion-store.com Phone: +33 7 56 86 76 35

Publishing director: Mr. Anas D.

Hosting: onRocket.com LLC, 17885 SE Federal Hwy, Jupiter FL 33469, USA

Terminology: In these GTC, “Inmotion Store EU”, “we”, “us” or the “Seller” refer to TECOWHEEL SASU; “you” or the “Customer” refers to the purchaser. For convenience, the Website may also be referred to as “Inmotion Store EU”.

Language & interpretation: These General Terms & Conditions (“GTC”) are drafted in English and auto-translated for convenience. In the event of any inconsistency, the English version prevails.

Age & capacity: Purchases are for persons 18+ or otherwise legally capable under their national law. We may refuse or cancel orders placed by persons without legal capacity and may request reasonable age/identity verification.

Availability: These GTC are permanently available on the Website and presented during checkout. The order cannot be validated until you have checked the box confirming that you have read and accepted them, which constitutes your electronic signature.

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Scope, Contract & Primacy

Scope: These GTC govern all sales concluded via the Website and, where applicable, in store.

Contract formation: The sales contract is concluded when we send you our Order Processing Confirmation email (also referred to as Order Confirmation or Order Acceptance Confirmation) on a durable medium (email). This email constitutes our acceptance of your order.

Primacy of the GTC: These GTC govern the sale and prevail over any other Website content or prior communications, except as required by mandatory consumer law.

Product images: Images are illustrative and non-contractual. Some visuals may be 3D renders supplied by the manufacturer.

Acceptance: Placing an order implies acceptance of these GTC without reservation, without prejudice to your statutory rights.

Definition

Customer: Refers to both Consumers and Professional Customers.

• Any person placing an order on the Website.

• The order can only be registered if the Customer has identified themselves:

  • For existing Customers: by logging in with their personal email address or username and password.

  • For new Customers: by creating an account during checkout or via the registration form.

• Any order implies acceptance of:

  • The prices and descriptions of the Products and Services available on the Website.

  • These General Terms & Conditions (GTC).

Consumer: an individual purchasing for private use.

Professional Customer: a legal entity placing an order.

Products: The goods and services offered on the Website, including motorized e-scooters, accessories, and spare parts.

Order Confirmation: The email we send on a durable medium (email) confirming and accepting the Customer’s order; it constitutes acceptance and concludes the sales contract.

GTC: These General Terms & Conditions of Sale.

Article 1: Products destination

Our motorized products are supplied primarily for private use on private property within the EU and elsewhere. Use on public roads or other public infrastructure is permitted only where allowed by applicable law. We do not market any Product as permitted for use on public roads or other public infrastructure unless expressly stated in writing for a specific model and country. In all cases, Products must be used in strict compliance with local laws and regulations. The Customer acknowledges that any use of our Products and Services is at their own responsibility and is solely responsible for ensuring compliance with all legal requirements (including any approvals/type-approval, registration, insurance, equipment, and speed/power limits). We make no representation or warranty that any Product or Service may be used on public roads or other public infrastructure in any jurisdiction, unless expressly stated as above.

Article 2: Prices

Currency & Display: Prices on the Website are shown in euros (€) and exclude delivery charges, unless stated otherwise. From time to time, a “free shipping” offer may apply to specific products/areas; where applicable, it is shown at checkout and on the invoice.

Delivery Charges: Shipping costs are calculated at checkout based on the items ordered, weight/volume, destination, and the selected delivery method (including any surcharge for remote areas or oversized parcels) and are shown before payment.

Price Changes & Errors: We may update prices at any time before you place an order. The binding price is the one shown at checkout for your order and confirmed in our order confirmation. In the event of a manifest pricing or description error, we may cancel the order and refund any sums paid, without further compensation.

VAT & Duties:

• EU Consumers: Prices are VAT-inclusive; the rate applied is that of the delivery country.

• Non-EU and EU Customs Territories: Orders are invoiced without VAT. Any import duties, taxes, and clearance fees are payable by the customer to the carrier or authorities upon import (Incoterms DAP).

• EU B2B (Intra-Community): We may invoice without VAT (reverse charge) if the customer provides a valid EU VAT number and the legal conditions are met (including successful VIES verification). Otherwise, VAT will be charged.

Eco-Contributions: Where applicable, environmental fees (e.g., WEEE, batteries, packaging) are included in the price or displayed at checkout.

Stock & Availability: Prices are offered subject to availability and correct system data. If, after your order, an item is found to be unavailable (including due to inventory or system error, production changes, or discontinuation), we may cancel the order in whole or in part and refund all amounts received for the unavailable item(s). This refund is our sole obligation; no further compensation is due, without prejudice to mandatory consumer law.

Article 3: Orders

Placing an order: To place an order, the Customer must provide accurate personal information (full name, email address, telephone number, billing and delivery addresses) and select a payment and delivery method. If the Customer does not have an account, one is automatically created during checkout. By clicking the payment button, the Customer confirms the order, acknowledges an obligation to pay, and accepts these GTC without reservation.

Acknowledgement and contract formation: After checkout, the Customer receives an automatic acknowledgement email for information purposes only. The sales contract is concluded only when we send our Order Processing Confirmation email (also referred to as Order Confirmation or Order Acceptance Confirmation) on a durable medium (email).

Customer responsibility: The Customer must verify all order details before submission. We are not liable for delays or errors resulting from incomplete or incorrect information provided by the Customer. Any action carried out from the Customer’s account is presumed to have been authorised by the Customer.

Modification or cancellation by the Customer: Once submitted, an order cannot be modified or cancelled by the Customer without our prior agreement | Customised products, out-of-catalog products, and products supplied on demand are strictly non-cancellable. Where we exceptionally agree to a cancellation, we may deduct up to 25% of the total order amount including taxes as a cancellation fee, offset against any refund.

Cancellation by us: Until the Order Confirmation is issued, we may refuse or cancel an order at our sole discretion and will release or refund any payment. After Order Confirmation, we may still cancel the order for legitimate reasons, including suspected fraud, pricing or listing error, impossibility of fulfilment, safety concerns, or product discontinuation. In such cases, we refund all sums received, and no further compensation is due, without prejudice to mandatory consumer law.

Invoicing: An electronic, nominative invoice is sent to the email address provided by the Customer for each completed and fully paid order. The invoice serves as proof of purchase.

Professional Customers: When acting as a Professional Customer (legal entity), purchases are made without liability for indirect or consequential loss, including but not limited to loss of profit, turnover, data, or business interruption.

Transaction security: Payments are processed through third-party providers (such as Stripe, PayPal, Alma) that may apply fraud detection measures. We may request supporting documents (identity document, proof of address, proof of ownership of the payment method). If the Customer fails to comply or if fraud is suspected, we may cancel the order without liability. We may take any reasonable measure to prevent or combat fraud.

Records and evidence: Data recorded in our systems, including order logs and electronic communications, constitute evidence of transactions, their content, and their date, unless proven otherwise.

Article 4: Methods of payment

Accepted methods: We accept payment by bank card (Visa, Mastercard, Amex, Apple Pay, etc.), PayPal, bank transfer (SEPA/SWIFT), and installment solutions where available (e.g. Alma, Klarna or similar providers). Availability may vary depending on the customer’s country, cart amount, and eligibility.

Card payments: Card transactions are processed through secure payment providers (such as Stripe) using 3-D Secure authentication where applicable. Authorisation or capture may occur immediately or following manual validation. A successful transaction constitutes authorisation to debit the full amount of the order including taxes.

Bank transfer: If the customer chooses bank transfer, our bank details are provided at checkout and by email. The order is processed only after full cleared funds are received. If no payment is received within seven working days from order submission, the order may be automatically cancelled.

Instalment plans: Where offered, payments in installments are handled by third-party partners (such as Alma or Klarna), subject to their approval and contractual terms. The customer must accept the provider’s terms and may incur service fees or interest as specified by them.

PayPal: If the customer selects PayPal, the transaction is processed via PayPal’s secure interface. PayPal’s conditions, including any conversion or service fees, apply.

Additional charges: Where legally permitted, optional service fees or charges applicable to certain payment methods (e.g. installments or commercial cards) may apply and will be clearly displayed before payment.

Fraud prevention: All payments are subject to verification and anti-fraud controls. We may request supporting documents (e.g. proof of identity, address, or ownership of the payment method). Failure to provide requested information, or suspicion of fraud, may result in cancellation of the order without liability.

Non-payment, reversal or chargeback: If a payment is refused, reversed or charged back after order submission or delivery (including in cases of so-called “friendly fraud”), we may suspend or cancel the order and shall retain full ownership of any goods not yet paid in full. Where products have already been shipped or delivered, the customer remains legally liable for payment of the full order amount, plus any chargeback fees, recovery costs, administrative expenses and, where applicable, legal and enforcement costs. We reserve the right to initiate debt recovery proceedings or report fraudulent chargebacks to the relevant authorities and/or payment platforms.

Refunds: Approved refunds are issued using the original payment method. Refund processing times depend on the customer’s bank or payment provider and may take up to 10 calendar days after issue by us.

Article 5: Transport

Delivery Address & Dispatch Conditions: Delivery is made exclusively to the address provided by the Customer during checkout. Dispatch takes place only after full payment has been received and validated. Any request to modify the delivery address before dispatch is subject to our approval and may lead to additional delays or costs.

Carrier Selection: Any carrier option shown during checkout is indicative only. We may use any equivalent carrier at our discretion without this affecting the validity of delivery.

In-Stock EU Deliveries: For in-stock products delivered within the European Union, dispatch generally occurs within 10 working days from Order Confirmation. In accordance with Article L216-1 of the French Consumer Code, delivery shall take place no later than 30 calendar days from Order Confirmation, unless a longer period was expressly accepted by the Customer when ordering.

Delivery Delay Within the EU: If delivery does not occur within the legal maximum, the Customer must first formally request delivery within an additional reasonable period (“mise en demeure”). If delivery still does not occur within that additional period, the Customer may request cancellation. Cancellation is effective only once the goods are returned to us by the carrier, after which a full refund will be issued. No further compensation is due, without prejudice to mandatory consumer law.

Pre-Order, Back-Order and On-Demand Products: Products offered as pre-order, back-order, on-demand or otherwise subject to extended availability are dispatched when available. Availability dates are indicative. By ordering such products, the Customer expressly accepts extended lead times beyond 30 days. If supply becomes impossible or excessively delayed, we may cancel the order and refund all amounts paid in full discharge of our obligations.

International Deliveries (DAP Incoterms): For deliveries outside the EU or into EU customs territories, delivery is made under DAP (Delivered At Place, Incoterms 2020). Dispatch generally occurs within 15 working days from Order Confirmation, unless otherwise indicated or delayed due to administrative, compliance or export control requirements. Our responsibility ends when goods reach the customs entry point of the destination territory. The Customer is solely responsible for customs clearance, import duties and taxes, compliance requirements, inspection delays, seizure, or other consequences arising from customs procedures.

Cancellation Right for Delayed International Deliveries: For such deliveries, the Customer may request cancellation only if delivery has not occurred 60 consecutive calendar days after dispatch. Cancellation becomes effective only once the goods are returned to us, after which a refund will be issued. No further compensation is due.

Failed Delivery Due to Customer Fault: If delivery fails due to an incorrect or incomplete address, unjustified refusal of delivery, prolonged absence, or failure to collect a parcel from a pickup point or relay location within the carrier’s timeframe, all return, storage or re-shipment costs shall be borne by the Customer. We may cancel the order and issue a refund after deduction of such costs. No further compensation is due.

Risk Transfer: Risk of loss or damage transfers to the Customer upon delivery at the address provided or, for DAP deliveries, upon transfer to the carrier at the customs entry point of the destination territory.

Receipt & Inspection: Upon delivery, the Customer or their representative must immediately inspect packaging, contents, and product condition. Any visible damage, missing items or irregularities must be indicated in detailed written reservations on the carrier’s delivery slip and supported by photo or video evidence. The Customer must notify us within three business days. Acceptance of delivery without reservation, or failure to be present or represented at delivery, constitutes full acceptance of the goods in their delivered condition.

Hidden Defects and Legal Guarantees: Nothing in this clause affects the Customer’s rights under the legal guarantee of conformity or hidden defects as provided by law.

Tracking & Proof of Delivery: The carrier’s tracking information is considered authoritative proof of delivery. We are not responsible for loss, theft or misdelivery if the carrier confirms delivery at the address provided.

Article 6: Right of withdrawal

Scope & Eligibility: The right of withdrawal applies only to Consumers (natural persons acting for private use). Professional Customers are not eligible.

Withdrawal Period: The withdrawal period is 14 calendar days from the date on which the Consumer (or their designated recipient) takes physical possession of the specific product concerned. If an order consists of multiple distinct products delivered separately, the withdrawal period applies individually to each product from its respective delivery date.

How To Exercise: To exercise the right of withdrawal, the Consumer must notify us of an unambiguous decision to withdraw. This may be done, preferably via our online withdrawal form available at https://inmotion-store.com/withdrawal/. If using another method (e.g. email), the Consumer must provide all information required in the withdrawal form, including at least the order number, full name, product concerned, delivery date, current odometer reading (if applicable), and recent photos clearly showing the general condition of the product. We may be unable to register or process the withdrawal request until all required information has been provided. Upon receipt of a compliant request, we acknowledge the withdrawal and provide return instructions and, where applicable, a return authorisation reference to be indicated on the parcel.

Return Deadline & Costs: Once we have acknowledged the withdrawal request and provided return instructions, the Consumer must return the goods no later than 14 calendar days from the date of communication of those instructions. Return shipping is at the Consumer’s expense and risk. At the Consumer’s request, we may arrange return transport using an approved carrier, in which case the full cost of return (including any handling, repackaging or dangerous goods surcharge) will be deducted from the refund. Return instructions issued by us must be strictly followed.

Packaging & Transport Safety: Products must be returned clean, undamaged and in their original packaging, including all original internal protective materials, in order to meet the manufacturer’s transport safety and handling standards. Returns of electric vehicles or any product containing lithium batteries will only be accepted in their original packaging, which is specifically designed to comply with dangerous goods transport regulations. The Consumer is responsible for retaining the original packaging for the duration of the withdrawal period. Returns shipped without original packaging or using unsuitable packaging may be refused or may result in deductions for repackaging, repair or transport-related damage. Dangerous goods must be shipped only through approved carriers. We may refuse unsafe, non-compliant or improperly packaged shipments.

Condition Of Returned Products: The Consumer is responsible for any depreciation in value resulting from handling beyond what is necessary to establish the nature, characteristics and proper functioning of the goods. For motorised products, riding or otherwise using the product beyond minimal functional inspection (e.g. activation without actual riding) constitutes excessive use and may justify a substantial reduction in refund value. Cleaning fees may apply for dirty returns. Missing or damaged accessories, documentation or original components may be deducted at replacement value.

Refund Amount: Upon valid withdrawal, we refund payments received for the product and, where applicable, the initial delivery cost limited to the cost of the least expensive standard delivery option available. Any additional cost for premium or express delivery chosen by the Consumer is not refunded. Return shipping costs are not refunded. Deductions for depreciation, repair, repackaging, cleaning or missing parts may apply where justified.

Refund Method & Timing: Refunds are made to the same payment method used for the original transaction. In accordance with Article L221-24 of the French Consumer Code, we refund within 14 calendar days from acknowledgment of the withdrawal request; however, we may defer the refund until we have either (i) received the returned goods or (ii) received verifiable proof of dispatch from the Consumer, whichever occurs first.

For security, verifiable proof of dispatch means a carrier-issued shipment receipt showing the tracking number, our return address, the shipment date, and a recorded parcel weight consistent with the product returned, together with clear photos of the packed product and the sealed parcel with the label visible. We reserve the right to verify the authenticity and traceability of such proof. If the proof supplied is incomplete, non-independent, or cannot reasonably be verified, the refund will be deferred until physical reception and inspection.

In all cases, the refund remains conditional on post-reception inspection of the returned goods. If the returned parcel contains the wrong item, is incomplete, damaged, excessively used, or otherwise non-compliant with the withdrawal request, we may refuse the return or apply deductions corresponding to loss of value, repair, missing components, repackaging, or fraud prevention measures.

Exclusions From Withdrawal: In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to:

– Electric scooters or other products customised, configured or modified at the Consumer’s request (e.g. personalised colour, firmware unlock, installed accessories, factory modifications).

– Sealed spare parts, batteries and consumables (including lithium batteries, tyres, brake pads, tubes, grips, etc.) once unsealed, installed or used, due to safety, hygiene and transport regulations.

– Services (including repairs or installations) that have been fully performed after the Consumer’s express prior consent and acknowledgement of loss of withdrawal rights.

– Products that have been irreversibly altered or used beyond normal inspection, making them unsuitable for resale as new.

Returns Non-Compliant With This Article: Returns that are late, sent without prior notification, unsafely packaged, incomplete, damaged, excessively used or soiled may be refused or may result in deductions corresponding to reconditioning costs, depreciation and transport expenses.

Data & Accessories: Before return, the Consumer must remove personal data, accounts, access locks and any accessories not originally supplied. We are not responsible for any data or personal items left in returned products.

No Prejudice To Legal Guarantees: This article does not affect the Consumer’s legal guarantee of conformity or guarantee against hidden defects as provided by law.

Article 7: Warranty and after-sales service

Legal Guarantee of Conformity (consumers only): In accordance with Articles L217-3 to L217-20 of the French Consumer Code, the Seller is liable for any lack of conformity existing at delivery and appearing within two years of delivery. A lack of conformity does not include defects resulting from misuse, impact, accident, water or liquid ingress, corrosion or oxidation, overload, normal wear, lack of maintenance, improper storage, non-compliant charging, installation of incompatible parts, tampering with the odometer, or unauthorized modifications (including firmware or controller changes). The Consumer must cooperate with diagnostics and inspection to establish the origin of the defect. In accordance with Article L217-9, the Consumer may request repair or replacement; however, we may impose the alternative remedy if the requested option is impossible or entails disproportionate cost compared to the other solution. Restoring conformity may be achieved by replacing only the defective component, using new or refurbished parts or products of equivalent performance, within a reasonable time and without major inconvenience to the Consumer.

Legal Guarantee Against Hidden Defects (all customers): In accordance with Articles 1641 et seq. of the French Civil Code, the Seller is liable only for hidden defects of the product that (i) were existing prior to sale, (ii) were unknown to the buyer at the time of purchase, (iii) are not reasonably detectable by normal inspection or use, and (iv) are sufficiently severe that they render the product unfit for its ordinary intended use or significantly reduce such use to the extent that the buyer would not have purchased it or would have paid a lower price. The burden of proof rests entirely on the buyer, who must establish all legal conditions of the defect. Claims cannot be based on normal wear, reduced performance due to age or mileage, misuse, incorrect maintenance, accidental damage, or non-essential inconveniences. The buyer may seek rescission (return against refund) or a proportional price reduction. The action must be brought within two years from discovery of the defect. To the fullest extent permitted by law, in sales to Professional Customers, available remedies may be limited to repair, replacement or refund at our discretion; consequential, commercial or loss-of-use damages are expressly excluded.

Commercial Warranty (voluntary coverage): In addition to mandatory legal guarantees and subject to normal use and maintenance, we provide a commercial warranty for motorised products sold on the Website as follows:

– Electronic components (including controllers, mainboards, displays) and motors: two years or 3,000 km, whichever occurs first;

– Batteries: one year or 3,000 km, whichever occurs first;

– Chargers: two years.

This commercial warranty is limited to manufacturing defects. It excludes deterioration due to normal wear, overuse, misuse, racing or stunt use, rental or commercial intensive use, insufficient maintenance, long-term full discharge or storage damage, shocks, impacts, crashes, oxidation, corrosion, excessive vibration, overheating, liquid or water ingress, short-circuiting, use of non-original or incompatible parts, software/firmware modifications, odometer tampering, or opening/disassembly without our prior written approval.

Excluded Items (no warranty): Consumable and wear parts are not covered by any warranty. This includes, without limitation: tyres, inner tubes, brake pads, discs, brake cables, bearings, suspension cartridges, bushings, rubber parts, LED lights, cosmetic covers, grips, fenders, footrests and other parts subject to routine replacement. Damage caused by corrosion, oxidation or deep battery discharge (including due to prolonged non-use or improper storage) is excluded. Second-hand, ex-demo or clearance products benefit only from the specific warranty stated on the invoice.

Voidance of Warranty: Warranty coverage (legal or commercial) is refused or voided if the product shows evidence of: water, moisture or liquid ingress; rust, corrosion or oxidation; crash, fall, shock, impact or accident; overheating or scorch marks; tampering, unauthorized disassembly or modification (hardware or firmware); incorrect charging, unsafe storage, deep discharge or long-term battery neglect; exposure to extreme temperatures or unsuitable environments; use contrary to instructions; or excessive/abusive riding beyond the intended purpose.

Claims Procedure: Warranty requests must be submitted via the after-sales form on the Website. Incomplete or inaccurate submissions may be rejected. We may request additional information (photos, videos, odometer readings, error logs, usage history) to assess eligibility. If the claim is preliminarily accepted, we issue a Return Merchandise Authorisation (RMA) and provide return instructions. No return is accepted without a valid RMA.

Return, Packaging and Costs: For Consumers invoking the legal guarantee (conformity or hidden defects), the costs of return/collection, inspection and re-delivery necessary to bring the product into conformity are borne by us and may be organised by us (e.g. prepaid label or arranged collection). If no lack of conformity or hidden defect is confirmed, the Customer bears diagnosis and transport costs. For Professional Customers and for claims under the commercial warranty, returns are at the Customer’s expense and risk to the address provided with the RMA. All returns must be in the original packaging with proper internal protections. Non-compliant packaging, or returns arriving damaged, incomplete, dirty or showing abusive use, may lead to refusal of coverage or additional charges. For e-vehicles and other lithium-battery products, original dangerous-goods packaging is mandatory. Tracked and insured transport is recommended.

Repair or Replacement Method: After inspection (remote or physical) and confirmation of a covered defect, we may repair or replace the defective part or product using new or refurbished parts of equivalent performance. Where appropriate and subject to the Customer’s agreement, we may offer to supply replacement parts for the Customer or a qualified technician to provide a faster resolution. Labour for third-party installation is not covered unless approved by us in writing. If the Customer does not agree to a part-based solution, the standard return-to-workshop procedure applies.

Costs in Non-Warranty Cases: If the returned product is free of defect, not covered by warranty or affected by an exclusion, the Customer bears all costs for diagnosis, repair, parts, return shipping and storage. A diagnosis fee (minimum €99 incl. VAT, subject to variation depending on the case) will apply.

Repair Timeline and Supplier Dependency: Repair times depend on parts availability and, where applicable, the manufacturer’s response or supply chain delays. We are not liable for extended repair times caused by external constraints.

Limitation of Liability: Warranty service does not cover indirect losses, downtime, loss of use, loss of revenue, inconvenience or other economic or consequential damages. For Professional Customers, liability is limited strictly to the price of the product concerned.

Effect on Warranty Duration: For the legal guarantee of conformity, the warranty period is suspended during any time the product is under repair or unavailable, in accordance with Article L217-13 of the French Consumer Code. Repairs or replacements under the commercial warranty do not extend or renew the original commercial warranty duration (including the mileage cap).

No Prejudice to Mandatory Rights: This article is without prejudice to the Consumer’s statutory rights, including the legal guarantee of conformity and the legal guarantee against hidden defects as provided by Articles L217-3 et seq. of the French Consumer Code and Articles 1641 et seq. of the French Civil Code.

Article 8: Retention of Title & Risk

Retention of title: Title to goods remains with the Seller until full and final payment of all sums due for the order (including taxes, fees and delivery). Payment by card/transfer is deemed final only once funds are irrevocably credited.

Possession and care before title passes: Until title passes, the Customer must keep the goods in good condition, use them reasonably, store them safely, and refrain from pledging, transferring or granting any security over them. The Customer must keep the goods identifiable as the Seller’s property and, where appropriate, insure them against loss or damage for their replacement value.

Recovery on non-payment: If the Customer fails to pay any amount when due, the Seller may demand immediate return of the goods at the Customer’s cost and risk. Where necessary, recovery shall be carried out in accordance with applicable law (including judicial authorization where required).

Risk transfer: For Consumers, risk of loss or damage passes upon physical delivery to the Consumer or a person they designate (except the carrier). If the Consumer chooses a carrier not offered by the Seller, risk passes upon handover to that carrier. For Professional Customers, risk passes upon handover to the first carrier.

Insolvency: In the event of insolvency or collective proceedings affecting the Customer, the Seller may assert this retention-of-title clause in accordance with applicable law. The Customer must promptly inform the appointed administrator of the Seller’s rights.

Set-off and withholding: The Seller may set off any undisputed, liquid and due amounts owed by the Customer against sums payable to the Customer. The Seller may withhold performance or delivery in case of serious payment default.

Article 9: Payment Data & Transaction Security

Payment processing: Payments are processed by trusted partners (such as Stripe, Alma, PayPal, Klarna). Strong customer authentication may apply. Our providers are responsible for secure processing and may carry out automated fraud-prevention checks.

Data sharing for payments: We only transmit the data necessary to process the transaction and combat fraud. For full information on data processing, rights and retention, see our Privacy Policy. Invoices are archived for 10 years to comply with legal obligations.

Fraud prevention: To prevent fraud, the Seller may request additional documents (e.g. identity, address, proof of payment method ownership) and may cancel an order if the documentation is not provided or is insufficient.

Security expectations: The Customer must ensure their payment details are accurate and must not use a payment method without authorization. Any misuse may be reported to the relevant payment provider and authorities.

Article 10: Governing Law, Disputes & Mediation

Governing law & mandatory protections: These GTC are governed by French law, without prejudice to the mandatory consumer protection rules of the Consumer’s country of habitual residence where applicable.

Language: The GTC are drafted in English and auto-translated for convenience. In the event of inconsistency, the English version prevails.

Product compliance outside France: Products are marketed in compliance with French regulations. Outside France, the Customer is responsible for ensuring compliance with local laws and requirements (including any approvals, registration, insurance or use restrictions).

Amicable resolution: Before any legal action, the Customer should contact us to seek an amicable solution. We aim to respond and attempt resolution within 30 working days of receiving a complete complaint.

Consumer mediation: In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, we will adhere to a certified Consumer Mediator. The identity and contact details of the designated Consumer Mediator will be published here as soon as our adhesion is confirmed. In the meantime, Consumers may use the European Commission’s online dispute resolution platform: https://ec.europa.eu/consumers/odr/.

Jurisdiction: For Professional Customers, any dispute relating to formation, performance or termination of the contract that cannot be settled amicably shall fall under the exclusive jurisdiction of the Commercial Court of Paris, France. Consumers may bring proceedings before the courts having jurisdiction under applicable law (notably the courts of their domicile).

Article 11: Force Majeure

Definition: A force majeure event is any event beyond a party’s reasonable control which could not reasonably be foreseen at the time of contracting and whose effects cannot be avoided by appropriate measures, and which prevents performance within the meaning of Article 1218 of the French Civil Code.

Examples: Without limitation: natural disasters, fire, flood, severe weather; war, terrorism, civil unrest; epidemic or pandemic and related governmental measures; embargo, sanctions, changes in law or administrative decisions; strikes, lock-outs or labour disturbances; failures or delays of carriers, customs or logistics hubs; shortage of energy, raw materials or components (including semiconductor shortages); cyberattack, ransomware or failure of public telecommunications, Internet or cloud services; and supplier failure caused by a force majeure event.

Effect on obligations: Affected obligations are suspended for the duration of the event. Any deadlines (including dispatch and delivery times) are extended by a period equal to the duration of the event plus a reasonable recovery period.

Notification and mitigation: The affected party shall notify the other as soon as reasonably possible, take reasonable steps to limit the effects, and provide updates on resumption of performance.

Prolonged force majeure: If the force majeure event continues for more than 60 consecutive days, either party may terminate the affected order(s), in whole or in part, by written notice without liability. In such case, sums paid for undelivered goods or unperformed services will be refunded; no other compensation is due.

Allocation: In case of supply constraints following a force majeure event, the Seller may allocate available stock and production among customers in a fair and reasonable manner.

No breach: Delay or non-performance caused by a force majeure event does not constitute a breach and gives rise to no penalties or damages.

Preservation of other obligations: Sums due for goods already delivered remain payable. Retention-of-title and risk provisions continue to apply.