An issue with your Inmotion Store purchases? Please fill the below form and our team will get back to you ASAP. After Sales Form Please enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Did you purchase your product on our website? *YesYesNoPlease note that Inmotion Store EU is only responible for the warranty of the products purchased directly on our website. If you did not purchase your product on our website, you need to get in touch with your retailer in order to enjoy your warranty rights. If your retailer is not answering your requests and you wish to purchase spare parts from us, please get in touch with us via our commercial contact form. Name *FirstLastEmail *PhoneAddress *Address Line 1CityState / Province / RegionPostal Code--- Select country ---AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBolivia (Plurinational State of)Bonaire, Saint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo (Democratic Republic of the)Cook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Kingdom of)EthiopiaFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHondurasHong KongHungaryIcelandIndiaIndonesiaIran (Islamic Republic of)IraqIreland (Republic of)Isle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea (Democratic People's Republic of)Korea (Republic of)KosovoKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesia (Federated States of)Moldova (Republic of)MonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth Macedonia (Republic of)Northern Mariana IslandsNorwayOmanPakistanPalauPalestine (State of)PanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint Martin (French part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyrian Arab RepublicTaiwan, Republic of ChinaTajikistanTanzania (United Republic of)ThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUgandaUkraineUnited Arab EmiratesUnited Kingdom of Great Britain and Northern IrelandUnited States Minor Outlying IslandsUnited States of AmericaUruguayUzbekistanVanuatuVatican City StateVenezuela (Bolivarian Republic of)VietnamVirgin Islands (British)Virgin Islands (U.S.)Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland IslandsCountryInmotion Store Order Number *You can find the order number on your invoice or order confirmation mail.Serial Number *Serial number of the product. You can usually find it on the product, if not, you can get it from the APP.Model *Which model of Inmotion do you possess?ODO *The number of kilometers you already didNature of the problem *Water damageI can't power on the productThe product does not chargeThe product has a mechanical defectI can power on the product but i can't accelerateThe product is displaying an error codeSomething elseI can turn on the product with the charger plugged in *YesYesNoPlease plug the charger to your Inmotion electric vehicle, leave it plugged in and try to turn on the vehicle.When i try spinning the motor(s), i sense a strong resistance *YesYesNoPlease elevate your Inmotion electric vehicle (put it on a table-chair for example) and try spinning the motors manually. Do you sense a heavy resistance?Error Code *The error code your Inmotion is displaying.The charger was tested and functions normally *YesYesNoPlease test your charger with a voltmeter.The display shows a warning sign (Brake sensor activated) *YesYesNoSometimes, your electric vehicle does not accelerate because the brake sensor is stuck and stays activated even though you are not pulling the brake lever.Description of the problem *Please try to be exhaustive and precise. The better you describe your problem, the more we can help.Images & VideosBelow you can provide us photos and videos explaining the issue. Please as much elements as you can. The more useful elements you provide us, the better will be our answer.Photos describing the issue / damage * Click or drag files to this area to upload. You can upload up to 5 files. Accepted file extensions : png,jpeg,jpg,webp | You can upload up to 5 files | Max file size is 2 MB.Video describing the issue / damage * Click or drag a file to this area to upload. Accepted file extensions : mp4,mov | You can upload 1 video | Max file size is 10 MB.Inmotion APP's diagnosis result (We strongly recommend to provide us with the APP's diagnosis result) Click or drag files to this area to upload. You can upload up to 2 files. Please go your Inmotion's APP and run a diagnosis, take a screen shot and send it to us. Accepted file extensions : png,jpeg,jpg,webp | You can upload up to 2 files | Max file size is 2 MB.NameSubmit