Dear visitor, customer, your privacy is of the utmost importance to us. In our era, internet is a full component of our life and each one of us has an identity on the internet, this “identity” should be protected, as much as possible.
This section describes precisely how we handle your personal data and any matter related to your privacy.
Who Are We?
This website is operated by ApexGlide LLC, a European distributor of electric mobility. All our activities and resources are located in the EU.
About ApexGlide – Registration ID : 207346996, EU VAT number : BG207346996, Headquarters address : 93 rue Ekzarh Yosif 1000 Sofia.
If you wish to contact us, you can either use our contact form or send us an email.
Our website is developed and maintained by a highly qualified technical team with expertise in security and privacy issues. Your personal data is fully secure with us.
Moreover, we will only store and use the minimum data necessary to your e-commerce experience on our website.
Some personal data we collect and why we collect it
- Your IP address : by geolocating you, we can improve your purchase experience. For example, we can serve our webpages in your language.
- Your name, email, postal addresses and phone number if you pass an order with us or fill our contact forms.
- Technical data about your browser (user agent…)
Below you can find more precise informations on where and how we may collect and use those personal informations.
When you leave a comment on our website, not only the data entered in the comment form, but also your IP address and browser user agent are collected to help us detect unwanted comments.
After validation of your comment, your profile picture if you upload one will be publicly visible next to your comment.
If you are a registered user and are uploading images to the website, we advise you to avoid uploading images that contain EXIF data of GPS coordinates. Visitors to our website can download and extract location data from these images.
If you leave a comment on our site, you will be asked to save your name, email address and perhaps other personal data in cookies. This is only for your convenience so that you do not have to enter this information if you leave another comment later. These cookies expire after one year.
If you go to the login page, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain any personal information and will be deleted automatically when you close your browser.
When you log in, we will set a number of cookies to store your login information and screen preferences. A login cookie lasts for two days and a screen preference cookie lasts for one year. If you check “Remember me”, your login cookie will be retained for two weeks. If you log out of your account, the login cookie will be deleted.
4. Contact Forms
If you fill our commercial of after-sales contact forms, you need to provide a certain amount of informations like your name, addresses, email, phone number or any other information asked for in the form. Those informations are essential for our commercial and after-sales teams to process your requests, answer your questions or execute the contract described in our General Terms and Conditions (for customers).
5. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles…). Embedded content from other sites behaves in the same way as if the visitor were on that other site.
6. How long your data is stored?
If you leave a comment, the comment and its metadata are kept indefinitely. This allows us to automatically recognise and approve subsequent comments instead of leaving them in the moderation queue.
For users who register on our site (if possible), we also store the personal data indicated in their profile. All users can view, edit or delete their personal information at any time (except for their username). Site managers can also view and modify this information. If you wish to delete your personal information from our website, please send us an email and our team will take care of it.
7. Your rights on your data
If you have an account or have left comments on the site, you may request to receive a file containing all the personal data we have about you, including the data you have provided to us. You may also request, by email to us, the deletion of your personal data. This does not include data stored for administrative, legal or security purposes.
8. Transmission of your personal data
Visitor comments can be checked with an automated comment detection service like Akimset.
Customers order data can be transmitted to our shipping and payment providers. This is absolutely necessary to the execution of sale contract.
9. How we protect your data
Our website is fully secured by the systematic use of the latest encryption techniques. We also use a firewall to prevent unauthorised access to our database. We do not store any of your banking data locally.
Our partners for automated spam detection, for shipping and for payment processing are carefully selected for the reliability and reputation of their platforms.
10. Marketing Operations
Our marketing team may use your email address to inform you of a specific promotion or product release. Our marketing campaigns are limited to a single monthly email campaign (maximum).
In practice, we are doing almost no marketing campaigns at all 🙂 We promise that we hate being spammed as much as yourself.
Our marketing emails will always contain a link that enables you to unsubscribe and not receive any further commercial communication from us.
We collect information about you during the purchase process on our store.
a) What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed.
- IP address and browser agent: we’ll use this for purposes like choosing the language of the served content, estimating taxes, estimating shipping costs etc
When you purchase from us, we’ll ask you to provide during the checkout personal informations including your name, billing address, shipping address, email address, phone number, credit card/payment details. We’ll use this information for purposes, such as, to:
- Process the order contract
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We never store your credit card details or any information related to your payment methods locally in our database.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This mainly includes your purchase invoice, proof of delivery and payment data.
We will also store comments or reviews, if you choose to leave them.
User accounts will be deleted after three years of inactivity. We may choose, for legal or operational reasons, to delete your account and personal data from the website at any given time. For example, if this website is later on operated by a different company, your data may be removed from the website prior to the transfer.
b) Which members of our team have access?
Members of our team have access to the information you provide us. Both Administrators and Shop Managers can access :
- Order information like what was purchased, when it was purchased and where it should be sent etc
- Customer information like your name, email, billing and shipping addresses, EU VAT number if any.
Our team members have access to this information to help fulfil orders, process refunds and generally to support you to the best possible extent.
c) What we share with third-parties
We share information with third parties that help us process our orders and provide services to you :
- Name and shipping details with our shipping providers.
- Name, shipping details and payment details with our payment services (Revolut, Stripe, Paypal…)
- IP address und user agent with our anti-spam services, payment providers (Stripe for example)…
We do not store your payment details locally. Our payment partners may do. Please consult our payment partners privacy policies if you need to know more.
12. We keep you in touch